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Always very polite and go the extra mile. Was booked for a waiting time slot but had to go as my child was ill at school. Barons delivered my vehicle back home.
Resolved my issue and kept me informed. Good customer service.
Again great service. Quick and efficient service
see above-for the reasons above
Car was hoovered but not cleaned; it is a 740 Li not a budget 1 series
Letter advising of end of warranty check, easy to book service, loan car, service completed within the day.
Did everything I asked for
It was a difficult job.
Very satisfied with the quality of the work carried out but when I came to collect the car I was kept waiting for nearly 30 minutes because it was boxed in by another car .
The dealership phoned to confirm receipt of my vehicle ( it had to be kept at the vehicle recovery firms premises overnight ) and that they would contact me oncethey had any news. They called mid afternoon to say I could collect the car.
Staff really friendly, knowledgable and great coffee.
Always look after me ! Collecting my car and returning is perfect for a busy family
Everything done within stated timescale.
As usual, the experience was first class.
The work was completed at short notice and speedily but 10 days later the same problem reappeared
Dealt with efficiently and politely
The focus of attention is on the customer and customer needs
reason for score is the loan car experience---had to wait 2 weeks to book a loan car as the loan car pool does not meet the demand-- this means a 2 week delay before my car could be examined/repaired by the workshop= not a good experience!!
Generally satisfied, but disappointed with how clean the car was returned, washed externally but door not opened and wiped clean,
Service team overcame the revised booking date although the loan car had not been moved
because I was completely satisfied
Reasons given above.
See answer to 2. All work completed under warranty with no quibbles
A pleasure from start to finish
They did what warrequired within time quoted
Found problem and fixed itin the timescale that you initially indicated
Nathan looked after me
Speedy friendly no hidden extras
Service part very good
Not fast track so had to leave car and come back. Web site indicated it was a while you wait service.
Very responsive, and when the wrong part arrived the service team had no hesitation in saying that they would collect the car when the part had come in. They always clean the car, which is a pleasing bonus.
There has been a seamless change from Elms, and indeed having a video of work done on your vehicle is very reassuring. It's a shame there seems to be a huge turnover of staff, rarely seeing the same person twice.
looked after, kept informed
The service advisor I was dealing with ( forgive me I am no good with names ) was very polite and informative
excellent personal attention from service staff
Easy to book and work carried out quickly
Work all carried out as per schedule but over ran time given.
I have used Barons twice in the last 8 months and they dealt with both the issues I had very efficiently indeed.
Staff were friendly and efficient. The work perform to a top level.
See answer above
See above summary
I would have given completely satisfied if it wasnt for the fact that I had to call the garage for an update at around 3pm when I dropped my car off at 9am.
emergency work carried out on time and on buget
Prompt efficient analysis alleviated my concerns
The service staff are very helpful and knowledgeable.
Squeezed me ib
Very efficient and courteous staff
MOT handled with ease and no issues.
Work completed quickly with no hassle.
Found out electrical fault and good communication.
Staff were great. Work carried our professionally.
all stages of reaching agreement on spec v price carried out without rancour and in atmosphere of treating the customer with respect and fairness.
Because the video summary said the front suspension components were worn but there was no mention of this in the written report.
I said when I booked the service that I was interested in an M5 or i8. Sales staff didn't ring me, nor was a car lined up for me as requested to test. THEN - when I was there, they just shrugged and said it wasn't book, and the sales team wasn't the
All items sorted and I thought the service video was excellent.
Initially I was concerned that Barrons had taken over Elms Bedford who i have always used for both purchase of, and servicing of my card but the service I received was even better than Elms who themselves were always excellent
See my previous comment....in addition I felt that because my manufacturers warranty was coming to an end the general mood toward me was changing from a do everything possible attitude to a charge for everything attitude.....was disappointing.
Very organised, professional service in every aspect
helpful, friendly, efficient
thoroughness of the service.
Arrived 9. 15. No car after 1.30 hours, told it was being washed. OK, but then nothing. Lady came to say car was ready. Paid, walked out. NO car! Went back in to enquire, it was left out the back. Should have been brought round then. No...
Barons were excellent
I have always been very pleased with my overall experience from the dealer.
good liason with bmw staff
Still need to learn some features of my new car
Even though Id spent about £30000 on a new car you wouldnt throw in some rubber mats for £80. A bit tight I thought
Karl communicated well, changed times to suit me to collect the vehicle early in the morning so I could get to an important meeting.
Excellent service and nice personal touches , loved the car pick up
Second car we have bought from Rob Neale. Great customer service and communication throughout.
Very pleased the top class service I received from barons BMW, looking around the showroom all the way to picking my car up.
We were shown how everything works and nothing was too much trouble
Able to pick up the car at a time and date that suited us and handover completed efficiently.
Thorough introduction to car at delivery, but very little fuel in tank - didn't expect a low fuel warning before I had driven the 16 miles home.
End to end process was professional and friendly from all the sales and business staff. No hard sell. .
Competent / professional handover, car presented well and considerable time taken - as much as I wanted - to talk me over it and the various features - even to the point of setting up my phone, M1/M2 buttons set up etc
Completely satisfied found David and the finance team excellent
Friendly and attentive staff , made the process very easy
Great car and staff
Question were answered promptly, communication was just right with regular updates of the vehicles arrival
Nice centre, friendly staff, Rob was a great salesman, knew his stuff and if he didn't was very quick to come back with an answer
No complaints at all, right up to the point of collection where the car was nicely presented in a private garage and all the basics shown before we left. Very nice touch.
My car was delivered to me by Karl Haxton as I was too poorly to drive to collect it and that was just amazing. He is by far the best salesman I have ever dealt with.