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I get satisfaction whatever I ask for.
As above - pleasant reception staff, efficient service
Not great , when it was Elms it was a far better experience.
service wasn't interested at all about the fault when i was booking it, they said it will be checked on booked day not early
Efficient and professional in all respects.
Prompt when I came to collect the car and went through everything that had happened.
I was lied to on several occasions.
The rattle noise has not been resolved and have the car booked in again and this time want to take the mechanic for. A test drive to show issues
There was absolutely no stress involved and all staff, from receptionists through to the workshop team were very friendly and helpful.
Very happy with the findings of the service department on my last visit.
generally just a good customer experience
Easy to book in vehicle,a set price,lovely and clean reception area,very friendly staff.
A great experience and my husband was thoroughly looked after while the car was in service
My car was dealt with on time, in the time span given. I was advised of the result and given the paperwork detailing the work done.The cleaning was ok but the inside of the drivers door wasnt wiped.
The stress is taken out of getting the car to and from the service etc.
I have taken my car in on several occasions and all been fine
The only thing I was disappointed with was that it wasnt cleaned very well especially inside
Very good service
For the same reason as above - the service offered makes the procedure very easy.
Good fast service
A professional service, however, having to part with £530 for a pair of tyres and with no flexibility on price, I can't offer a higher mark.
They are very good at what they do.
Valeting fell short!
Great team to deal with!
In the past when I have had my car recovered I get a phone call to say when it will be fixed/collected. On this occasion when I called and finally got through after 3 attempts I was told my car wasn't there and better call my insurance company.
Easy to book and arrange with options provided. Love the video of car safety provided from the technician. Car valeted on return.
Second time I have dealt with Barons. Staff are very friendly and professional.
Team were very friendly and prompt, kept me up to date with the progress of the service on the car and gave it back all clean and tidy.
The lady in service was brilliant, pleasant and very helpful
Servicing has been on time, the inspection videos are very useful and I feel confident that the work is being performed as claimed.
Did a great job for us, and good communication
Always attentive . Made welcome
Polite, efficient and kept me informed
Excellent 'value added' service at fair cost
Fixed ongoing problem without fuss. A little disappointed that it was misdiagnosed on two previous occasions. Once the service manager got involved everything was resolved quickly.
From start to finish I was very impressed indeed with my service experience.
Very pleasant and helpful
Excellent service in every way and all staff were so friendly and helpful.
Punctual, dropped me and picked me up
completed everything they promised to schedule
For 8years I have been connected to your Bedford dealership, and I have never received anything but excellent friendly service.
Very helpful staff
Managed to fit me in without a booking for a small job.
It was completed well before the estimated time given and i received a phone call to say it was ready for collection .
Always very polite and go the extra mile. Was booked for a waiting time slot but had to go as my child was ill at school. Barons delivered my vehicle back home.
Resolved my issue and kept me informed. Good customer service.
Again great service. Quick and efficient service
1. Bill the Service Manager sorted my issue in a very professional and efficient way 10/102. Technical knowledge of DashCam products not great from Service Team...
Car was hoovered but not cleaned; it is a 740 Li not a budget 1 series
see above-for the reasons above
Letter advising of end of warranty check, easy to book service, loan car, service completed within the day.
Did everything I asked for
It was a difficult job.
Very satisfied with the quality of the work carried out but when I came to collect the car I was kept waiting for nearly 30 minutes because it was boxed in by another car .
I was most impressed throughout every stage of the purchase experience, from initial enquiry to handover. The visit to collect my new vehicle will remain in my memory forever.
They were very patient and helped me find exactly the car I was looking for. Im very fussy and wont settle for something I dont want. They came up with a deal that was perfect.
As before the whole experience was a pleasure this was totally down to the staff at Barons BMW
Staff could not be more helpful and the whole process from the test drive to collecting the care was seamless
Friendly service, sales person knows us and gives good service
very long lead time for an individual order (over 6 months) the dealer kept me informed throughout and everything went exactly as planned
The guys at Barons BMW in Bedford have always provided an excellent service.
Custom service overall was excellent
there is always room for a little improvement but no compliants
Very professional throughout the whole experience.
Friendly and very knowledgeable staff with plenty of lovely coffee on hand
I can't credit the team enough. I felt like the only and most important customer they were dealing with.
Barons were excellent